GDPR COMPLAINTS POLICY

This policy sets out the procedure for handling complaints relating to the processing of personal data by Coeur Consulting Limited. It is designed to ensure that concerns are investigated fairly, consistently, and in accordance with the requirements of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025, including the provisions that come into force on 19 June 2026.

The policy applies to complaints made by individuals whose personal data is processed by the organisation and provides a clear framework for receiving, investigating, responding to, and resolving data protection concerns.

1. Organisation Details

Organisation name: Coeur Consulting Limited

Contact email for complaints: hello@coeurconsulting.co.uk 

Postal address: The Granary, 1 Waverley Lane, Farnham, Surrey GU9 8BB

Data protection lead or contact name: Krista Le Beau

2. What is a Data Protection Complaint?

A data protection complaint is when someone believes their personal information has not been handled correctly.

3. How People Can Raise a Complaint

We accept complaints via:

- Email: hello@coeurconsulting.co.uk

- Post: The Granary, 1 Waverley Lane, Farnham, Surrey GU9 8BB

- Phone: +44 (0)7885 420516

4. How We Will Handle Complaints

We will acknowledge complaints within 30 days, investigate without delay, keep the person informed, and explain the outcome clearly.

5. Record Keeping

We keep a record of all complaints and actions taken.

6. Escalation

If the person is unhappy with the outcome, they can contact the Information Commissioner's Office.